Unified Communications: Collaboration for All

It has now been one year since the UK introduced flexible working rights for employees lifting a cultural taboo that kept workers chained to the office.

The capability to work via cloud based servers, applications and desktops, along with the ease-of-use of unified communications (UC) technologies that allow us to speak, text, video and chat from a variety of devices means there is simply no longer a need for workers to be tied to a desk.

Reflecting this trend, a recent survey by Exponential-e of 100 business professionals revealed that nearly half (48%) spend more time working remotely since the flexible working legislation was introduced, with 36% mostly using a mobile device for work purposes.

With the rise in flexible working, it’s no surprise that businesses are seeing more demand for tools that enable employees to collaborate and co-work remotely. When questioned about the tools that would enable them to be more productive, respondents named desktop sharing (35%), instant messaging (32%), video conferencing (17%) and conferencing facilities (16%). These intuitive services are easy to adopt and enable workers to quickly share ideas or make decisions from different devices and locations, fostering the productivity of a business.

As UC solutions become more affordable, the prevalence of collaborative services within the enterprise will continue to grow. However, to ensure that UC tools truly enable businesses to be more agile and boost productivity, it’s important for organisations to understand how employees prefer to work.

The plethora of consumer collaboration tools, like DropBox and Skype, is creating a demand for similar services that are simple and easy-to-use in the workplace. To satisfy employees expectations, businesses need to concentrate on selecting providers that can offer seamless integration of UC and collaboration features but within a private environment to ensure the right levels of quality, resiliency, security and privacy for enterprise purposes.

By adopting this approach, it is possible to realise the benefits of adopting a more flexible way of working that provides employees with the tools to operate effectively from any location or device.

(Source: Google Survey, conducted by Exponential-e: 09/02/2015)

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