Innovation is what keeps business moving and evolving, and particularly in the digital age this shows no sign of stopping. Generation Y, who have grown up immersed in technology, now make up a sizeable portion of those employed within the UK – and their knowledge and ability to use technology in new ways means that they can make use of it in ways never previously imagined.
As a member of Generation Y I am a huge supporter in the use of technology in new and exciting ways, but in particular as a replacement to human interaction. Naturally we all like to converse with people face to face, but there are many things we do that are sometimes just inconvenient and the ability to do these through the use of the internet or other forms of technology makes them simpler and allows us to be more efficient.
One great example is the success and popularity of Just Eat. Whilst years ago nobody would ever have thought that phoning their local Chinese takeaway on a Friday evening was much of a chore – the younger generation has a different idea. People don’t want to have to telephone and provide their card details over an unsecured line; instead it is far easier for them to use their smartphones (which they are typically attached to anyway) to order when they want, what they want and pay with whatever method suits them. The convenience of this, and the fact you don’t have to keep calling back when the line is busy, means that the process is streamlined and overall less stressful for the user.
Similarly newly launched ordering system Wi-Q means you don’t need to wait for a waitress to take your order in a restaurant, nor do you need to leave your table to go to the bar to buy the next round. Instead through the use of your smartphone, or whatever device you have to hand, you can quickly and easily place your order without disturbing your conversation or moving from your seat. The benefits of removing the human interaction from the ordering process also mean that the chance of a mistake is lessened too. The ability to add notes to your order means you can request exactly what you want, and with your order being sent straight to the kitchen you remove the chance of something getting lost in translation.
With so many examples of the replacement of human interaction with technology, from the example above to the machines at the Post Office meaning you no longer get to catch up with your local postwoman anymore, it is clear that this is the way of the future.
The ability to “cut out the middle man” as it were means that the whole process will be sped up and the risk of error will be lessened. Which from my point of view, and very much that of Generation Y and subsequent younger generations, is a great thing – but will the removal of human interaction from our lives lead to technology dehumanising society?