The Unified communications market saw a lot of progress in 2016 and showed positive signs for the year ahead. However, since Christmas we have experienced engineering works, snow, fog, frost, train network and tube strikes causing delayed trains, commuter traffic, and grounded planes. All the more reason that there is no better time for Unified Communications and Collaboration.
There are varied theories and many statistics about how much London’s tube strikes will cost the economy each day; transport is affected for commuting and commerce, however today’s business is more flexible and employees are able to continue working from home. Without a doubt, your business suffers from disruption. Some employees get caught up in the confusion of travel changes, some meetings get cancelled or delayed and some users don’t have full access or full connectivity.
How communication and collaboration is affected may not be obvious after missed calls and availability. Travel, busy schedules and, perish the thought, disruptions and delays are challenges of many facing fast paced demanding business operations. It’s the missed productivity, efficiency and user experience limiting collaboration where business loses out.
If anything is a constant reminder for today’s technology-enabled business, it’s the importance of technology when we come to need it most. Trying to communicate when rushing between locations, requiring a connection when travelling, or wanting to access your latest files to stay productive are all problems we face in a productive modern business.
Why does UC matter?
We are now able to keep in contact and share information quicker, yes, but most importantly in an easier fashion! Information should be readily available to help employees find and share the files that matter most, hold effective meetings and take valuable actions. User experience and collaborative culture are key drivers that will both continue to be supported in 2017 by improved features and new technology.
Let’s look at some common features specific to remote and mobile working
Unified communications and collaboration encompasses different solutions for text, voice, video and presentation all on the same software interface. Messaging, calls and collaboration can all be used on the move and can help to avoid lost time, misunderstandings, keep business projects productive and keep colleagues part of the team.
One identity for all services enables the ability to instantly access work using different platforms or devices. UC allows users to see presence, start a conversation with instant messaging and escalate to voice or video call all through unified services. This is made easier with your own virtual meeting room accessible anywhere, anytime and click to dial integration across different applications.
Benefits short and long term of UC for business
UC brings your business forward in terms of control of technology and provides the agility that users can seamlessly leverage the latest features. Integrate traditional and new ways of working, from enhancing voice services around simple calls to sharing of ideas and files effectively. Remove barriers to boost productivity supporting the performance of your employees and company.
Give remote workers access to the same functionality as their office-based colleagues. Save money on travel time and complications. Improve security and business continuity. Remember great unified communication needs a great Network.
Don’t let your business become held at the red signal, and give your workforce to green light to communicate as required.