Forget the hype: here’s 3 ways you can actually save money with SD-WAN

Forget the hype: here’s 3 ways you can actually save money with SD-WAN

Saving money with SD-WAN (part two)

“SD-WAN is an exciting, transformative technology that can do a lot of amazing things for your business – but it needs to be used correctly.”

In my last blog, I attempted to cut through some of the hype surrounding SD-WAN. I did this by looking at the too-often-believed myth that SD-WAN can save companies money by effectively replacing private networks with commodity internet and ‘magic’ boxes. I thought it was important to sound a cautious note in the midst of a lot of hyperbolic claims about SD-WAN’s magical properties.

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The bottom line: the financial & operational benefits of complete Cloud estate visibility

The bottom line: the financial & operational benefits of complete Cloud estate visibility

In our last blog, Jonathan Bridges talked about how Exponential-e’s Cloud Management Platform (CMP) could simplify your Cloud estate by providing a single-pane-of-glass view of different Cloud environments.

As Chief Financial Officer at Exponential-e, I’ve been asked to provide a view on what the CMP can do for businesses from the perspective of managing finances. In other words, if you’re a CFO like me, why should you be using Exponential-e’s CMP to manage your IT estate?

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Busting the #1 myth about SD-WAN

Busting the #1 myth about SD-WAN

Saving money with SD-WAN (part one)

Software Defined WAN, or SD-WAN for short, is the new big thing in business networking. Everybody’s talking about SD-WAN, and about what it can do for businesses.

Well, there’s no doubt that SD-WAN can do a lot for your business; in fact, we’ll be talking about exactly that in part 2 of this 3 part blog series. But before we do that, we need to talk about what SD-WAN can’t do.

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A worthy warm‐up to this year’s World Cup: the Exponential‐e Channel Cup

A worthy warm‐up to this year’s World Cup: the Exponential‐e Channel Cup

With the Champion’s League final still reverberating around the North East and world cup fever growing, we hosted our annual Channel Cup event, which saw 10 teams competing in a 5‐a‐side football tournament at the prestigious Stamford Bridge, competing to be crowned the winner.

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2018 technology predictions and trends

2018 technology predictions and trends

Scott Goodwin, Director, Cloud Voice Services, Exponential-e

It’s that time of year when we start to reflect on 2017 and start to look forward to what the New Year will bring. Technology is changing the world we live in at such a rapid pace. This might seem like a pretty obvious statement, but for businesses the challenge is keeping pace with these advancements. Responding to disruptive forces and integrating them into your operational processes is not always straightforward.

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In customer service, can technology ever replace the personal touch?

In customer service, can technology ever replace the personal touch?

When you’re running a small business, quality control is the most critical aspect of management. Often, it’s also the fastest skill you’ll learn. The risk of alienating a profitable customer is compounded by the risk of a bad review. But happy customers essentially do your marketing for you.

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Why is nuclear fusion taking so long?

Why is nuclear fusion taking so long?

We want plentiful, clean, carbon-free electricity, and we want it now. We need it now more than ever; the planet is at its hottest in 115,000 years, and a climate change-denier is about to become president of the world’s second biggest contributor to carbon dioxide emissions. It’s had the potential to became the human race’s saviour for decades, so exactly why are we still waiting for limitless and reliable energy from nuclear fusion?

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Technology trends that will reshape businesses in 2017

Technology trends that will reshape businesses in 2017

With an endless supply of new technologies seemingly sprouting up year on year, the ability to record and store data that are crucial to, not only developers, but also businesses to target the right markets has never been more attainable. As consumers become more dependent on portable technologies (i.e. mobile devices), more data is collected that makes retailers’ marketing approaches efficient and effective. In fact, we previously discussed how businesses should make digital their primary sales channel.

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Could a Computer Mimic Your Signature?

Could a Computer Mimic Your Signature?

Many businesses now use e-signatures to authenticate documents and sign contracts. Some of these e-signatures are relatively primitive, and involve a scrawled line on a tablet or phone screen. At the other end of the scale, digital cryptography allows sensitive data to be stored, transmitted and shared. Yet this bypasses the most human form of security: the written signature.

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The power of non-verbal communication in the workplace

The power of non-verbal communication in the workplace

In 1971, Albert Mehrabian published the findings of two of his research studies into the importance of verbal and non-verbal communication. From observing participants in a number of tasks Mehrabian concluded that 93% of what people communicate is non-verbal. This now famous statistic was calculated by Mehrabian documenting that participants in his studies absorbed 38% of information through tone of voice, 55% through body language and only 7% through words.

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Is online advertising too invasive?

Is online advertising too invasive?

A digital battle of wits began last week reigniting a much debated topic: are ad blockers ethical? On the 9th of August news broke that Facebook had begun circumventing Adblock Plus on its desktop website. For those paying attention this would come as no surprise given that advertising makes up 80% of the platform’s revenue. In fact, Facebook generated over $6bn from advertising in the last quarter alone.

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How the Mining industry got tech smart

How the Mining industry got tech smart

From aluminium, copper and titanium to diamonds, gold and platinum, many of our planet’s natural resources are used by the technology industry to power the digital world and create the latest must-have smartphones and wearable devices. But the real jewel in the crown for the mining industry is the way it’s quickly embracing smart technology.

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Could removing the ‘boss’ inspire innovation?

Could removing the ‘boss’ inspire innovation?

A huge growth in recent years of freelance workers proves the want and need for people to become their own boss, forgo the corporate power struggle and embrace their own ideas. So, could this transition be mirrored in businesses across the country – could removing the boss mean that employees work harder, are more inspired and more innovative?

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Everything you need to know about SSL

Everything you need to know about SSL

It used to be that people worried about their personal information on the internet because they didn’t quite understand how it worked. Grandparents wouldn’t purchase plane tickets online because they didn’t want somebody stealing their credit card details, and conspiracy theorists refused to use email because they didn’t want the government stealing their ideas, that sort of thing. And the rest of us rolled our eyes

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Wearable tech at work – an insight too far?

Wearable tech at work – an insight too far?

Manufacturers of wearable tech are harvesting data continuously. And for many, the data is more valuable than the revenue from the hardware. Nike is a great example of a company that has learned about the way its shoes are used because of the real-time data generated from its wearables. For these brands, it’s not about selling watches any more.

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The future is bright, the future is bot

The future is bright, the future is bot

You may well have noticed a change in recent years, particularly in the digital world. When you attempt to use a customer service platform, whether it be for your bank or an online store, you are met with an efficient, and quick to reply person on their chat program… that can’t comprehend anything outside of its programmed remit. Bots. Could they be the future of customer service and online communication?

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Most anticipated tech of E3 2016

Most anticipated tech of E3 2016

The Electronic Entertainment Expo – more commonly known as E3 – has closed its doors for another year. The annual show based in Los Angeles runs from the 14th to the 16th of June and plays host to press conferences from industry leaders such as Microsoft, Sony and Nintendo – but this year it was augmented and virtual reality that stole the show…

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Google wants to kill the password

Google wants to kill the password

Your password must contain 8 characters: including 2 numbers, 1 uppercase and a symbol.

We’ve all been there, having to create a password on various different websites, all with varying stipulations of length and characters, and invariably create a password that we forget almost as soon as we type it in. So, with all the improvements in technology and security there has to be a way around it – right?

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Are you ready for the EU’s GDPR Initiative?

Are you ready for the EU’s GDPR Initiative?

The changes that are currently underway concerning the data privacy of European Union (EU) residents are nothing short of monumental, and they concern you.

If you’re in business, then you will be in some sort of control of your customers’ personal data to a certain extent. Whether this is email addresses, home addresses, business addresses or more ‘personal’ information such as medical information, it really doesn’t matter.

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A Transition for Exponential-e

A Transition for Exponential-e

You may have noticed a slight change. Whether it’s to our website, social media accounts or email signatures. Exponential-e is transitioning to a new, brighter future and we are doing that through the power of our brand. A rainbow of colour now brightens our logo and we’re refreshing our digital estate and content with a cleaner, sleeker look. But why?

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The History of Open Sourcing

The History of Open Sourcing

Science as we know it did not exist in the early 17th century. In fact, the term ‘Scientist’ wasn’t coined until much later down the line in 1833. Society was made up of Philosophers and Mathematicians, none of whom referred to themselves as ‘Scientists’. Regardless of titles and names, scientific methods of research were being applied and the creation, and subsequent testing of their hypothesise were creating some interesting results.

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Impact of the latest Google update

Impact of the latest Google update

You will no doubt have heard the news of Google’s change to the layout of their SERPs – which primarily involves the removal of the right-hand side ad bar. As with all changes that Google makes to their algorithm and website structure, we want to know exactly how it might impact upon us – and most importantly if it will cost us any additional budget.

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Why Diversity in IT is a Business Problem

Why Diversity in IT is a Business Problem

Last week, an article on the BBC website claimed that women are better coders than men. In fact, digging into the detail of this study, the ‘evidence’ was not that strong; there’s just a 4.2% difference between men and women. Perhaps we can conclude that men and women are pretty similar when it comes to their technical ability.

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5 ways internal communications impact your brand

5 ways internal communications impact your brand

Do you see your internal communications as something self-contained within your organisation – or is it part of a bigger picture? Good internal communications are targeted at your employees but should be of the same calibre as the communications you send out to consumers, customers and stakeholders. After all, chances are your employees buy or consume your products and services once their work for the day (or night) is done – and talk to other people about their experience as well.

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What Does Your Wearable Know About You?

What Does Your Wearable Know About You?

Fitbit’s share price fell through the floor when revealed its new smartwatch at CES. The Fitbit Blaze is its first colour watch, and is intended to broaden its horizons beyond fitness, to compete directly with the big players in the market. But despite the buzz around wearables, and regardless of Fitbit’s track record, investors saw a problem.

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Does Digital Currency have a Future?

Does Digital Currency have a Future?

Technology is developing as such fast pace, particularly in recent years, and our lives are transforming with it; changing the way in which we interact in our everyday lives. From accessing a wealth of information with just your phone to tapping our debit card on the contactless reader instead of handing over physical money, technology features more heavily in our lives than we often realise.

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New Year, New Technology: Tech Trends for 2016

New Year, New Technology: Tech Trends for 2016

‘An algorithmic and smart machine-driven world where people and machines must define harmonious relationships.’ How about that for a slice of dystopia? It might sound like the backdrop to a bad sci-fi movie, but it’s how analysts at IT research company Gartner recently described the digital future for 2016 and beyond.

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Has Technology Accelerated the Evolution of Language?

Has Technology Accelerated the Evolution of Language?

New technology always brings about linguistic change. New styles of punctuation were developed after the invention of the printing press in 1440. The telephone brought about new ways to greet family and friends. Before mobile phones had QWERTY keyboards, ‘text speak’ became popular in order to save time, effort and blistered thumbs (c u 2nite m8!). But none have changed language more drastically than the internet.

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Replacing Passwords with Behaviour

Replacing Passwords with Behaviour

Imagine having to continually input your password. If that sounds like a painful and frustrating way to live your life, it’s almost inevitable. Not only is online security now the hottest topic in tech, but with the spread of more and smarter devices, and the coming Internet of Things, the future is going to be one where constant identification is imperative.

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An Enlightening Journey with Exponential-e

An Enlightening Journey with Exponential-e

With limited background knowledge and not much experience in the world of work, I embarked on an exciting journey to improve and gain skills that I can use for the rest of my life. This week, working with Exponential-e, has allowed me to learn skills I never would have otherwise and improve on skills I already have. I spent my time in the company working with the marketing team to assist with their website and develop my knowledge on blog writing.

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How is Technology Bringing us Closer to a Cashless Society?

How is Technology Bringing us Closer to a Cashless Society?

There has been a lot of talk in the media recently about the impending cashless society – that is, a society that no longer uses traditional currency such as notes or coins, but instead opts for electronic methods to pay for 100% of its payments – and how it’s going to revolutionise the way we buy and sell around the globe.

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Adaptive Case Management is the saviour for fast moving Customer Service

Adaptive Case Management is the saviour for fast moving Customer Service

Case Management was historically a business discipline, with roots in the legal, medical and social care professions. The case was a person or an incident around which services were co-ordinated in pursuit of a goal, for example to successfully defend a legal case, or to cure an illness. The activities around a case were driven by practitioners, applying their skills and experience to decide which activities, in what order, and by whom, were needed to conclude the case. This is casework, and the practitioners are caseworkers or knowledge workers: non-routine problems solvers who process and transform information.

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8 Skills to Succeed in the Technology Age

8 Skills to Succeed in the Technology Age

If you asked a graduate in the 60s what they should do with their lives they would never have imagined that in the near future jobs might require social media or app development skills. Yet, this is where we are today. Job descriptions are destined to get more complicated with the birth of new technologies. While there will (probably) always be teachers, doctors and car mechanics, many children in UK schools are preparing for jobs that have not yet been invented.

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Technology > Human Interaction

Technology > Human Interaction

Innovation is what keeps business moving and evolving, and particularly in the digital age this shows no sign of stopping. Generation Y, who have grown up immersed in technology, now make up a sizeable portion of those employed within the UK – and their knowledge and ability to use technology in new ways means that they can make use of it in ways never previously imagined.

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8 tips when choosing an event management company

8 tips when choosing an event management company

Sometimes to ensure that large events are organised and run to their very best you need to look for help outside of your organisation, alternatively you may not have anybody in-house that can arrange an event for you. Putting trust in one person or an external company to competently run your event is a big step, so I put together some top tips to ensure that you only select the very best event management company.

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Exponential-e hits the road in charity fundraiser

Banger3k

In a challenging rally competition fundraisers from across the globe have just a £350 budget to acquire and design a rally car before racing it 3000 miles across France, Switzerland, Italy and Monaco finally finishing at iceSheffield ready to participate for team prostate in the allstars charity ice hockey tournament.

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How is social media used in the business decision making process?

How is social media used in the business decision making process?

With its popularity and fast paced growth, social media isn’t going anywhere. Almost all of us use it on one platform or another and it influences us in many ways; could this be transferred to influencing us in our business decisions too? With an increasing number of B2B businesses using social media platforms, it is a possibility that we could soon turn to these to make those all important decisions instead.

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Technology is great – isn’t it?

Future-Tech

Many of us spend a lot of our time proclaiming that technology is wonderful and that it allows us to do a variety of things we never could previously; from apps allowing us to order takeaway before we are home to ones that control your heating remotely. Whilst these are obviously wonderfully useful tools, there are still a variety of things that technology still does not assist with and perhaps never will.

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Inbox Zero or Zero E-mail?

Inbox Zero or Zero E-mail?

Email is like oil; we’re all addicted to it, but it can’t last. Can cloud-powered unified communications platforms step in?

If your inbox is crammed with unread emails, flagged emails and others in folders you’ve never opened, this is for you. If you’ve ever sat at your desk and hit the refresh button on your email inbox, this is also for you. The likelihood is that you suffer from two common problems; the first is threatening your productivity at work, and the second is a habit that indicates a dangerous addiction to email. If you constantly check work email on a phone during the evening, you already know how dominating email can be.

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What Google’s Mobile Friendly Update Means

What Google’s Mobile Friendly Update Means

The blogosphere is alive with the news that Google has tweaked its page ranking algorithm to favour mobile-friendly websites in mobile search rankings. The change has profound implications for online marketers, for whom online visibility is hugely important. Should you be concerned about this change and how will it impact your business?

Google’s recent announcement that it will give priority in its mobile search page rankings to those websites that display well on smartphones has important consequences. Effective April 21st, 2015, this change, dubbed Mobilegeddon by the more alarmist commentators, represents a radical change to the way Google and, by extension, users view the internet, favouring “mobile-friendly” sites over those that are not in searches conducted on mobile phones. While the move does not directly impact Exponential-E, it is important that our customers at least know what all the hullabaloo is about.

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Six surprising facts about the UK digital economy

Six surprising facts about the UK digital economy

While politicians argue about the best way to boost the UK’s economic prospects in the run up to the election, one sector appears to be in rude health.

When the dot-com bubble burst in 2000, the idea of running a successful digital business was a bit of a joke. But after this crash at the start of the millennium, the digital economy was resurrected. It has grown steadily ever since and managed to weather 2008’s enormous financial slump better than many other sectors.

Today, digital business is big business. Few companies remain unaffected by the internet, and entrepreneurs can make real money by delivering products and services digitally.

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Getting women on board

Getting women on board

Last week, the Government released its annual Women on Boards report, which outlines the progress that has been made to increase the presence of women on FTSE 350 boards.

This year marks the report’s fourth year of existence, since Lord Davies recommended in 2011 that UK-listed companies should be aiming for a minimum of 25% female board member representation in FTSE 350 companies by 2015.

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Is talent nurtured or are you born with it?

Is talent nurtured or are you born with it?

A discussion at the recent Fulham FC Business Club event encompassed whether people were naturally born with talent or if it was created through nurturing. Can you be taught to be talented?

Success can only be gained through the hard work of an individual; those that are talented have this at the centre of their very core. Hard work is what determines the talented and successful amongst others. The most talented people will be selfless in their commitment and will go to show that there is no substitute for desire.

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Tech can’t talk: why the tech industry needs to speak human

Tech can't talk: why the tech industry needs to speak human

Welcome end-users! We’ve all played buzzword bingo at meetings. While it’s fun to spot managers and even supposedly normal colleagues using words like leverage, mindshare and bandwidth, and perhaps even phrases like touch base, low hanging fruit and win-win situation, none of these come anywhere near the tech industry’s continued insistence on openly describing its precious customers – even on TV, radio and in print – with those hugely derogatory terms, ‘end-users’ and ‘consumers’.

What horrible, un-human phrases. It’s not uncommon to read press articles where someone in IT is bemoaning the lack of respect his industry has, but the solution – to ‘develop a better end-user perspective’ – merely underlines the core problem; tech can’t talk.

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6 top tips for a successful B2B event

6 top tips for a successful B2B event

As a company that spends a lot on B2B events, we have often been unsure of whether they will be a success or not – having to learn the hard way once or twice. Particularly at large exhibition events there are things that are out of your control and could affect the success of the event for you; but do not fear! Ensuring that you and your company are well prepared for the event will mean that despite any other issues that may arise you will be suitably prepared for prospective customers.

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Casting your Vote Online

Casting your Vote Online

For a very long time those amongst us that wished to place our vote have had to visit a polling station on a specific date, ensuring we fit it around any other commitments for that day. But naturally with the evolution of technology people no longer expect to have to leave their home or office to have to vote; they want the process to evolve alongside technology.

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Technology Made Simple

The world of technology is ever changing, and with such fast growth comes a deluge of new words, terms and phrases that none of us were previous aware of. Topics such as “cloud” and “the internet of things” have been floating around across the past year, but just what do they mean?

Let us make things simple and explain these to you in a way that informs you and allows you to make the decision on whether any of this new technology would be of a benefit to your company.

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Do women improve boardroom dynamics?

A rise in the number of female non-executive directors means that the FTSE 100 is on track to achieving Lord Davies’ goal of having more women on the board by 2015. In total, women should hold 25 per cent of boardroom seats in just two years. However, increasing the number of women that are represented on the board needs to be a priority for all companies, not just the FTSE 100. Continue reading “Do women improve boardroom dynamics?”