Telephone, and subsequently email, have for a long time been the primary methods of communications within business; whether internally or externally. But with the rise in other methods of communication, and the availability of Unified Communications solutions – are these methods future proof?
Answering a desk phone is disruptive. Not only does it interrupt what you are currently doing, but it means having to make notes elsewhere on what is discussed. The issue of which number to call is also an issue too; with business becoming more mobile people often work from various locations and due to this have various different numbers – how do you know which one to call? Calling each one is terribly time consuming.
Similarly there lies a problem in email too. When you are under pressure and need an instant response, email is not always the best method. You rarely receive an instant reply and should their email be consigned to the junk filter, you may not receive it at all. Conversational emails are also a headache for the IT department as they create wasteful traffic and hog bandwidth unnecessarily.
However, making the move to Unified Communications is often a large step and because of this businesses need to understand just how the solution can benefit them and resolve the problems that they currently face. Let me show you some of the benefits to using this solution compared to traditional means:
- 1. If you need an instant reply, you can get one. Using instant messaging (IM) means that responses can be made far faster than with email and conversations can be had without taking up lots of bandwidth. Users are alerted to the fact they have a message and because of this it is far harder to miss your message like they may miss an email.
- 2. Save time and funds on travel through the use of conference and video calls. Employees and clients alike can easily join you for a meeting from remote locations, whether they are in the same country or not. Being able to see one another on a video call humanises the contact, compared to that of a traditional telephone call.
- 3. No longer are employees limited to working from desktop computers. Unified Communications allows them to access the full array of communication tools from their smartphone, tablet or their laptop. This increases the possibility of employees being able to work remotely and also opens the doors to companies introducing a BYOD device in to the workplace.
- 4. When new employees are on boarded the Unified Communications solution is entirely scalable, meaning that no longer do companies need to buy new phone numbers in blocks of 10 or 20. Also, by increasing the number of users the solution becomes more cost effective – a positive benefit that no senior management team could ignore.
- 5. Presence allows you to see whether somebody is available or not at that moment in time. The synchronization with external calendars means that if they are in a meeting or on annual leave you can see this and not waste time calling or emailing them, waiting in vain for a response.
With such great benefits to the use of Unified Communications, alongside the increase in productivity and cost savings within the workplace, it is hard to see why businesses would not choose to make the move across to this solution and future proof their communications.