A worthy warm‐up to this year’s World Cup: the Exponential‐e Channel Cup


With the Champion’s League final still reverberating around the North East and world cup fever growing, we hosted our annual Channel Cup event, which saw 10 teams competing in a 5‐a‐side football tournament at the prestigious Stamford Bridge, competing to be crowned the winner.

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2018 technology predictions and trends

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Scott Goodwin, Director, Cloud Voice Services, Exponential-e

It’s that time of year when we start to reflect on 2017 and start to look forward to what the New Year will bring. Technology is changing the world we live in at such a rapid pace. This might seem like a pretty obvious statement, but for businesses the challenge is keeping pace with these advancements. Responding to disruptive forces and integrating them into your operational processes is not always straightforward.

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A chance meeting, a travel interlude and the opportunity ahead – Meet our new CFO

henry family

In business, time and luck is everything. My appointment as CFO at Exponential-e ultimately came down to timing. In 2011, I met Lee Wade at an Arsenal game. I’d just been promoted to Financial Director at Kelway, and I think he tracked the subsequent financial success of the company. When he was building a new team, he approached me and asked if I was interested. I suppose it was just fortuitous timing. Continue reading “A chance meeting, a travel interlude and the opportunity ahead – Meet our new CFO”

In customer service, can technology ever replace the personal touch?


When you’re running a small business, quality control is the most critical aspect of management. Often, it’s also the fastest skill you’ll learn. The risk of alienating a profitable customer is compounded by the risk of a bad review. But happy customers essentially do your marketing for you.

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Water Utilities: Make a splash with improved connectivity


For utility companies, like many other businesses that have long had legacy systems in place, their infrastructure is no longer suitable for requirements and it ever faster reaching end of life. Gone are the days when connecting machines to each other by using analogue circuits was a suitable solution, and instead utility companies, water in particular, need to find a new method of connectivity – whilst attempting to avoid the requirement to ‘rip and replace’ Scada and sensor systems.

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London tube strike proves the need for a UC strategy


The Unified communications market saw a lot of progress in 2016 and showed positive signs for the year ahead. However, since Christmas we have experienced engineering works, snow, fog, frost, train network and tube strikes causing delayed trains, commuter traffic, and grounded planes. All the more reason that there is no better time for Unified Communications and Collaboration.

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Can I run SIP/VoIP over Broadband?


Like most businesses, you may be worried about call quality when moving your phones lines from traditional lines such as ISDN and it is absolutely something that you should think about when planning your migration. However, this should only be one of the service criteria you need to consider when it comes to the internet connection your calls will be routing over.

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Technology trends that will reshape businesses in 2017


With an endless supply of new technologies seemingly sprouting up year on year, the ability to record and store data that are crucial to, not only developers, but also businesses to target the right markets has never been more attainable. As consumers become more dependent on portable technologies (i.e. mobile devices), more data is collected that makes retailers’ marketing approaches efficient and effective. In fact, we previously discussed how businesses should make digital their primary sales channel. Continue reading “Technology trends that will reshape businesses in 2017″

SD-WAN won’t replace your WAN, but it will make it smarter


For all the hype that’s surrounded “software defined” there’s precious little tangible proof of a clear concise definition that everyone can agree on. To some it seems to mean a regression to the days of router-style technology where all networking decisions are made in general purpose CPU and RAM; to others it means little more than a fancy way of branding yesterday’s automation and orchestration software.

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How long can a business survive without digital transformation?


Digital transformation is one of the key buzz phrases of 2016. Over the last two years, searches for the phrase have surged. Businesses are starting to embrace a shift to digital working, and the most forward-thinking are reaping rewards. Customers are more engaged, and new technologies make staff more productive than ever.

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Network spikes are for life, not just Black Friday


With the anticipation of Black Friday comes the behind the scenes panic for companies to ensure their infrastructure can withstand the typical flood of visits to their websites. But whilst this time of year has eCommerce websites pushed to their limits, are network spikes limited to the retail sector?

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What is the Blockchain?


Is this the digital world’s missing link? Nothing more complicated than a shared ledger, blockchain technology creates high-integrity databases whose contents are always up-to-date and cannot be tampered with without leaving evidence. The end result? They can be trusted by all that share it. It’s the technology behind crypto-currency BitCoin, but the blockchain is being positioned to revolutionise the banking sector, healthcare, social security payments, and even online identities.

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What’s the key to success in the Retail sector?


I joined Exponential-e at a recent roundtable event for the retail sector, enjoying an evening of insightful and enlightening conversation. It was interesting to see how one group of IT professionals within the retail sector believed one thing, whilst another thought exactly the opposite. Clearly proving there is no single magic formula for retail success.

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Could a Computer Mimic Your Signature?


Many businesses now use e-signatures to authenticate documents and sign contracts. Some of these e-signatures are relatively primitive, and involve a scrawled line on a tablet or phone screen. At the other end of the scale, digital cryptography allows sensitive data to be stored, transmitted and shared. Yet this bypasses the most human form of security: the written signature.

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Hacking the Smart City


The concept of a smart city is one that I personally find incredibly interesting. The possibilities are truly endless when it comes to introducing technology and connectivity across our cities, and introducing better ways to manage waste, traffic and other every day requirements. But could the introduction of this leave cities at risk of security breaches and cyber-attacks?

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The power of non-verbal communication in the workplace


In 1971, Albert Mehrabian published the findings of two of his research studies into the importance of verbal and non-verbal communication. From observing participants in a number of tasks Mehrabian concluded that 93% of what people communicate is non-verbal. This now famous statistic was calculated by Mehrabian documenting that participants in his studies absorbed 38% of information through tone of voice, 55% through body language and only 7% through words.

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Is online advertising too invasive?


A digital battle of wits began last week reigniting a much debated topic: are ad blockers ethical? On the 9th of August news broke that Facebook had begun circumventing Adblock Plus on its desktop website. For those paying attention this would come as no surprise given that advertising makes up 80% of the platform’s revenue. In fact, Facebook generated over $6bn from advertising in the last quarter alone.

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How the Mining industry got tech smart


From aluminium, copper and titanium to diamonds, gold and platinum, many of our planet’s natural resources are used by the technology industry to power the digital world and create the latest must-have smartphones and wearable devices. But the real jewel in the crown for the mining industry is the way it’s quickly embracing smart technology.

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Can technology improve patient care?


The evolution of technology has been exceptionally fast paced in recent years, with the development of artificial intelligence and virtual reality being two such innovations that are bound to revolutionise the way the world works and operates in years to come. These innovations have not avoided the medical industry either, and in fact have enabled the sector to improve upon both patient care and the services that they are able to offer.

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Could removing the ‘boss’ inspire innovation?


A huge growth in recent years of freelance workers proves the want and need for people to become their own boss, forgo the corporate power struggle and embrace their own ideas. So, could this transition be mirrored in businesses across the country – could removing the boss mean that employees work harder, are more inspired and more innovative?

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What does the Snooper’s Charter mean for the Cloud?


It could signal the end of encryption. The Investigatory Powers Bill (IP Bill) currently going through the UK Parliament could change the Cloud forever. Called the ‘spy law’ and the ‘snoopers charter’ by some, the IP Bill finds itself going through Parliament during the honeymoon period of new Prime Minister Theresa May.

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Everything you need to know about SSL


It used to be that people worried about their personal information on the internet because they didn’t quite understand how it worked. Grandparents wouldn’t purchase plane tickets online because they didn’t want somebody stealing their credit card details, and conspiracy theorists refused to use email because they didn’t want the government stealing their ideas, that sort of thing. And the rest of us rolled our eyes

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Wearable tech at work – an insight too far?


Manufacturers of wearable tech are harvesting data continuously. And for many, the data is more valuable than the revenue from the hardware. Nike is a great example of a company that has learned about the way its shoes are used because of the real-time data generated from its wearables. For these brands, it’s not about selling watches any more.

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What’s the future of advertising?


Advertising has been something that we have been surrounded by for so long that we often forget it is there – until it is done badly. With the changes in technology and the way in which we expect things to be delivered to us, when we choose to view them rather than when they are forced upon us, advertising has missed the mark when it comes to staying effective and relevant in our new digital lives.

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The future is bright, the future is bot


You may well have noticed a change in recent years, particularly in the digital world. When you attempt to use a customer service platform, whether it be for your bank or an online store, you are met with an efficient, and quick to reply person on their chat program… that can’t comprehend anything outside of its programmed remit. Bots. Could they be the future of customer service and online communication?

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How Bluetooth 5 could change the IoT


Bluetooth is everywhere. The first question many of us ask friends who’ve just bought a new car is: does it have Bluetooth? Who knows or cares what make or model of car it is when it can pair with your phone, create hands-free calls and even put turn-by-turn navigation instructions from Google Maps through in-car speakers? Everyone loves Bluetooth, and for a generation increasingly brought-up on wireless, there’s more good news this year: the arrival of Bluetooth 5.

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‘Cloud first’ for coordination and agility


A recent comment on twitter encapsulated 21st century working: ‘work is something you do, not somewhere you go’. Of course this does not mean that work is no longer location-dependent: many business-critical activities require individuals and teams to work in specific facilities and locations.  But cloud computing has transformed how we interact with data – and each other.
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A Brief Guide to Selling on G-Cloud


G-Cloud is a crowded market place, particularly for terms such as IaaS, and because of this it is really key that your services stand out against those of your competitors.

With just a few simple tips and changes to your service names and descriptions you could ensure that your services are gaining increased visibility on the framework, and that you are receiving an increased level of business because of it.

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From SaaS To DRaaS – How Important Is The Cloud For SMEs?


How important is the cloud for SMEs? Well, the short answer would be “very” – but that would be oversimplifying things. Cloud services, cloud computing, the cloud – however we may refer to the technologies that fall under whichever umbrella term you’re most familiar with, the business models of nearly all cloud-based solutions have been constructed to serve the SME.

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Most anticipated tech of E3 2016


The Electronic Entertainment Expo – more commonly known as E3 – has closed its doors for another year. The annual show based in Los Angeles runs from the 14th to the 16th of June and plays host to press conferences from industry leaders such as Microsoft, Sony and Nintendo – but this year it was augmented and virtual reality that stole the show…

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How open-source AI will change the cloud


Artificial intelligence (AI) has arrived on the cloud. Raw compute power has been moving to virtual environments for some time, but the opening of their AI APIs by the likes of Amazon, Facebook, Google, Microsoft and IBM means that cutting-edge technology will soon be available at low or even zero cost to developers and programmers. Welcome to a new era of self-service AI.

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Google wants to kill the password


Your password must contain 8 characters: including 2 numbers, 1 uppercase and a symbol.

We’ve all been there, having to create a password on various different websites, all with varying stipulations of length and characters, and invariably create a password that we forget almost as soon as we type it in. So, with all the improvements in technology and security there has to be a way around it – right?

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Cloud Storage – What is it & why use it?


Like the all the technical terminology that proceeds it, Cloud Storage is one of the latest trends to hit the market – and it’s clear to see why. But without understand what it actually is, and the benefits it could bring it is hard to know whether it would enable your business to do more. So, let’s take a look at what Cloud Storage actually is – and why it could be an ideal solution for you.

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What is Geofencing?


Buying a house is said to be about three things – location, location, location – and with the arrival of smart homes, that mantra will become indisputable. Forget the smart kettle, the connected toothbrush, and the fridge that texts you when you’re low on milk. No, the most impressive technology destined for the smart homes, and workplaces, of the future is geofencing.

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Are you ready for the EU’s GDPR Initiative?


The changes that are currently underway concerning the data privacy of European Union (EU) residents are nothing short of monumental, and they concern you.

If you’re in business, then you will be in some sort of control of your customers’ personal data to a certain extent. Whether this is email addresses, home addresses, business addresses or more ‘personal’ information such as medical information, it really doesn’t matter. Continue reading “Are you ready for the EU’s GDPR Initiative?”

IaaS: Where flexibility meets security


Despite businesses increasingly embracing new and emerging technology and innovations, many are only just starting to realise the extent of the changes to IT which the coming years will bring. One of the key drivers for this change will be increased data harvesting: machine learning programmes like Siri and Google Now and connected devices like FitBit and the Apple Watch are now collecting more contextual information than ever before, driving up data storage needs and creating a demand for ever-more innovative network designs.

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5 IoT Applications You Haven’t Heard About


The Internet of Things has become one of the most exciting things in tech. Once a vaguely defined futuristic concept, it now exists all around us in ways that are already transforming our day-to-day lives. And as the IoT has expanded and improved, people have become familiar with some of its most mainstream applications: smart homes, exercise and health tools, smart offices and medical centres, etc. But the coolest truth about the IoT is that it actually has far more applications than most of us could possibly realise.
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Could the Cloud’s growth mean the end for hardware?


Do you remember when you had things? An alarm clock, a torch. DVDs, a radio, maps, photo albums, USB sticks, laptops full of files. Those first two are now apps on your smartphone; who doesn’t wake themselves up in the morning using their phone? The rest have been replaced by the likes of Netflix, Spotify, Google Maps and Dropbox, all of them cloud-powered. All of them virtual services.

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Technology Challenges of the Financial Sector


What challenges are faced by the financial sector when it comes to technology and regulations? Could the restrictions imposed mean that such organisations aren’t able to operate at their best – and instead mean that they are spending more time meeting stringent regulations than implementing technology that could enable them to work more effectively? Continue reading “Technology Challenges of the Financial Sector”

Are you being held back by outdated technology?


Employees require the correct tools in order to do their job; a builder requires a hammer and a hairstylist requires scissors. So, why do we not ensure that our office based staff have the correct technology in order to complete their work efficiently? A recent survey discovered that 85% of the UK’s office workers believe they would be able to perform their duties more efficiently if their workplace was equipped with better technology.

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A Transition for Exponential-e


You may have noticed a slight change. Whether it’s to our website, social media accounts or email signatures. Exponential-e is transitioning to a new, brighter future and we are doing that through the power of our brand. A rainbow of colour now brightens our logo and we’re refreshing our digital estate and content with a cleaner, sleeker look. But why?

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Avoid data waste with predictive analytics


What if a shop never went out of stock of a popular product, a delivery company brought spare parts to a factory the same day its machinery was due for an upgrade, and vehicles never broke down? And what if all the decisions involved in those scenarios were automated? Designed to reduce costs and make better decisions for business, this is what predictive analytics promises; a world where everything is sold, re-ordered and worn-out exactly when big data says it will be.

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Five reasons why we really need 5G


What is 5G? Despite telecoms operators at the recent Mobile World Congress in Barcelona committing to it by 2020 – and some as early as 2018 – it’s not clear exactly how fast 5G is. The average mobile phone user ought to get about a gigabyte per second bandwidth, but others say it could be as much as 10Gbps. So who, exactly, has been complaining about 4G speeds?

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A Short History of PSN


In order to understand the UK’s PSN we need to first delve through a bit of alphabet soup. PSN for example – what does it mean? According to the government’s website, the PSN is “the government’s high-performance network, which helps public sector organisations work together, reduce duplication and share resources.” A broad and interesting definition to be sure, but we need to go back, further to the original plan to start to really understand it.

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How does SD-WAN fit in to the SDN picture?


SD-WAN is really based on the same overall principles as SDN: Centralised Control, Open Networking Standards, Resource Virtualisation and (Network) Function Virtualisation. However, where SDN aims to replace the network, SD-WAN is a much simpler, more approachable and specific application to improve how we use and manage Wide Area Networks. It’s not here to replace anything wholesale, just to layer on-top of what we’re already doing in the WAN, and hopefully to do it a bit better!

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Just how secure is the IoT?


Right now there’s a network of devices that are building a profile of you; the foods you eat, your weight and fitness levels, your location and where you shop. This is the Internet of Things, or IoT for short. It’s an aptly broad term for a Network that uses a broad range of devices, or ‘things’: smartphones, cameras, medical devices, smart home hubs, vehicles… the list of things gathering our data is seemingly endless.

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The invisible layers of communication


Isn’t it strange to think that all around us communication is happening and we can’t see it; from a laptop wirelessly sending emails to people around the globe, to a smartphone holding a video conference by mobile data. Communication is now, more often than not, invisible and silent – but are we losing touch with each other because of it?

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The History of Open Sourcing


Science as we know it did not exist in the early 17th century. In fact, the term ‘Scientist’ wasn’t coined until much later down the line in 1833. Society was made up of Philosophers and Mathematicians, none of whom referred to themselves as ‘Scientists’. Regardless of titles and names, scientific methods of research were being applied and the creation, and subsequent testing of their hypothesise were creating some interesting results.

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Impact of the latest Google update


You will no doubt have heard the news of Google’s change to the layout of their SERPs – which primarily involves the removal of the right-hand side ad bar. As with all changes that Google makes to their algorithm and website structure, we want to know exactly how it might impact upon us – and most importantly if it will cost us any additional budget.

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Why Diversity in IT is a Business Problem


Last week, an article on the BBC website claimed that women are better coders than men. In fact, digging into the detail of this study, the ‘evidence’ was not that strong; there’s just a 4.2% difference between men and women. Perhaps we can conclude that men and women are pretty similar when it comes to their technical ability.

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How the IoT will super-charge the cloud


Much like the early days of transatlantic cables, when a phone call could be placed between London, Paris and New York, and pretty much nowhere else, the concept of cloud computing is just that – a concept. It may have slipped into everyday business parlance by now, but the cloud so far lacks a ‘killer app’. But it’s just around the corner.

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BIM – The Evolution of Smart Buildings


When we think about what makes a successful building our thoughts have changed somewhat. Where originally four strong walls and a roof that kept out the rain would have gotten a building a passing mark; today we think about a whole range of things like who will be using the building, what they will use it for, and how will we deal with things like water, wastewater, gas, electricity, refuse, communications, road connections, parking, transit, fire safety, the environmental impact, and ongoing building maintenance.

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5 ways internal communications impact your brand


Do you see your internal communications as something self-contained within your organisation – or is it part of a bigger picture? Good internal communications are targeted at your employees but should be of the same calibre as the communications you send out to consumers, customers and stakeholders. After all, chances are your employees buy or consume your products and services once their work for the day (or night) is done – and talk to other people about their experience as well.

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What Does Your Wearable Know About You?


Fitbit’s share price fell through the floor when revealed its new smartwatch at CES. The Fitbit Blaze is its first colour watch, and is intended to broaden its horizons beyond fitness, to compete directly with the big players in the market. But despite the buzz around wearables, and regardless of Fitbit’s track record, investors saw a problem.

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Beating the drum for Exponential-e

When attendees returned after the coffee break they found an African drum either by or on their seat.

This unique session was about making as much noise as possible – and all in the name of teambuilding.

The session involved everyone hitting their drum with as much energy and enthusiasm as they could muster, under instruction from the team of four facilitators who ensured everyone knew what to hit – and when. The result was much more tuneful than you might think – and left a harmonious mood in the room!

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Is WiFi calling the answer for business?


As voice communications continue to evolve we have entered a new era, that of WiFi calling. No longer do you need to balance precariously out of the window whilst attempting to get that one bar of signal, you can now instead use the WiFi that you inevitably have installed within your home and call from the comfort of your sofa. However, when that solution is brought in to the workplace  – should your business shoulder the responsibility?

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Does Digital Currency have a Future?


Technology is developing as such fast pace, particularly in recent years, and our lives are transforming with it; changing the way in which we interact in our everyday lives. From accessing a wealth of information with just your phone to tapping our debit card on the contactless reader instead of handing over physical money, technology features more heavily in our lives than we often realise.

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5 ways the desktop will change in the future


In the 1980’s or even the early ‘90s you’d expect a desk to feature some Post-Its, a rolodex, calculator, fax, desk references, pads, paper and all sorts of bits and bobs cluttered around your computer. Oh how things have changed! Over the last 35 years we have seen notepads replaced by Evernote and OneNote; pin boards replaced by Pinterest and all manner of reference material replaced by Google.

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Can new technology enable the IT department to do more?


There’s a perception that the IT department just says ‘no’. But is that because we are requesting things that 10 years ago never would have crossed our minds? Does it just mean that the IT department of today and the future needs to develop and evolve alongside the demands of its internal customers?

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The Real Cost of Cyber-Attacks


It’s no wonder that most SME’s don’t think cyber-attacks apply to them when the headlines seem to only feature the big guys, and with the average cost of cyber-attacks doubling to £1.46m last year – these figures are often not something a SME could even envisage earning!

Unfortunately, the desensitising effect these million pound figures have on our collective psyche hides the truth. Every business is at risk of cyber-attack.

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Emerging tech: 4 reasons to be excited about the future


As the year comes to a close we’re reflecting on the biggest developments across the tech world during 2015 and anticipating future tech developments in 2016 and beyond. So much has happened this year. Wearable tech continued to grow, thanks in part to the release of the Apple Watch, Tesla Motor’s autopilot feature was rolled out and smart technology in the home has started to become the norm. But what now?

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NASA’s Mission-Critical Cloud


Think the Cloud is out of this world? NASA does. A pioneer of Cloud Computing for the last eight years, NASA’s plans to stretch the Public Cloud to the outer reaches of the Solar System and beyond are now coming to fruition. It centres on the space agency’s Deep Space Network (DSN), which links its missions on Mars and beyond to an elastic Cloud infrastructure.

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New Year, New Technology: Tech Trends for 2016


‘An algorithmic and smart machine-driven world where people and machines must define harmonious relationships.’ How about that for a slice of dystopia? It might sound like the backdrop to a bad sci-fi movie, but it’s how analysts at IT research company Gartner recently described the digital future for 2016 and beyond.

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2016: The Future of Technology


2015 was an interesting year in so many ways. We’ve seen one of the largest IT players in history split themselves down the middle into a separate consumer business and enterprise business. We’ve seen the unashamed king of consumer tech try to make inroads into enterprise. We’ve seen some of the biggest spin-outs and biggest mergers of all time across different areas of the tech industry. We also celebrated the date when Marty McFly arrived in the future and imagine – the future is now!

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Cloud Computing: What Comes First, Architecture or Infrastructure?


The way data is processed and maybe more importantly the amount of data produced today seemed incomprehensible when computers found their way into offices for business use. As such, data centres reached breaking point as they became inadequately stocked to deal with the significant increase of data. This was, and still is, an issue that is getting harder to deal with as each day passes because more data that needs to be securely stored is churned out on a huge scale.

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Do I Need a Disaster Recovery Plan?


This statement is most easily countered with the following question: would you fly away on holiday without travel insurance? Sure, your office in London and that island in the Caribbean are quite different in concept; but the idea of insuring against loss is one of the same whether for your business, luggage or pet. Ensuring that you have a plan in place should the worst happen is essential for a vast number of the things we do in life, but no more than for your business.

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Has Technology Accelerated the Evolution of Language?


New technology always brings about linguistic change. New styles of punctuation were developed after the invention of the printing press in 1440. The telephone brought about new ways to greet family and friends. Before mobile phones had QWERTY keyboards, ‘text speak’ became popular in order to save time, effort and blistered thumbs (c u 2nite m8!). But none have changed language more drastically than the internet.

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3 Ways to Make Remote Working Work for your Business


In previous posts we have detailed the ways in which you can implement a flexible working policy in to your business successfully. With so many communicative tools available to businesses and solutions such as Desktop-as-a-Service allowing employees to work from anywhere, at any time, providing employees with the ability to work flexible is more and more becoming the norm. But that doesn’t mean every business is keen to see it implemented…

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Replacing Passwords with Behaviour


Imagine having to continually input your password. If that sounds like a painful and frustrating way to live your life, it’s almost inevitable. Not only is online security now the hottest topic in tech, but with the spread of more and smarter devices, and the coming Internet of Things, the future is going to be one where constant identification is imperative.

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An Enlightening Journey with Exponential-e


With limited background knowledge and not much experience in the world of work, I embarked on an exciting journey to improve and gain skills that I can use for the rest of my life. This week, working with Exponential-e, has allowed me to learn skills I never would have otherwise and improve on skills I already have. I spent my time in the company working with the marketing team to assist with their website and develop my knowledge on blog writing.

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Going Beyond Voice


There’s something very strange happening in telecommunications, apparently there are more phones than ever in the UK, some 33.2M fixed lines and 89.9M active mobile connections at Ofcom’s last count; and yet the total number of voice minutes has fallen from the peak in 2008 of around 260 billion to under 220 billion! That’s 40 billion fewer voice minutes being logged in the UK in just the past few years.

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Safe Harbour or any Port in a Storm?


There’s been a lot of press lately about the EU court’s ruling in the case Schrems vs Facebook as it pertains to something called Safe Harbor. What really are we talking about? Turns out that really, there’s no such thing as Safe Harbor when it comes to data. Originally, the EU Data Protection Directive which became effective in 1998 had a section in it called the “Safe Harbor Principles” which meant that while European firms were generally prohibited from transferring or otherwise copying personal data overseas, there’s the except to anywhere that “voluntarily agreed to meet EU standards”. So what did that mean in practice?

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SDN Security Woes


Many service providers of cloud and network alike are eagerly crunching away at SDN implementations that they are certain will revolutionise their service and add unimaginable gains in their operational efficiency. To be certain, SDN is exciting! It represents no less than the elimination of the typical days or weeks wait each time a network change is required; that’s big news for customers and operators alike! The question being posed (not nearly often enough if you ask me) is what will this mean for security?

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How is Technology Bringing us Closer to a Cashless Society?


There has been a lot of talk in the media recently about the impending cashless society – that is, a society that no longer uses traditional currency such as notes or coins, but instead opts for electronic methods to pay for 100% of its payments – and how it’s going to revolutionise the way we buy and sell around the globe.

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Connecting the Care Home

The Internet is an empowering tool, giving everyone more of a voice and choice, and putting you in control. It’s not age dependent; everyone wants to engage more socially now and improve interactions with family, friends and neighbours – where boundaries are not restricted.

But despite this Care Homes still lag behind in the technology field, and we wanted to find out what users of Care Homes thought about the technology (or lack of) available to them…

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To find out more about the services we can offer to Care Homes across the UK please click here.

Is your Infrastructure Ready for Big Data?


Big Data needn’t keep you up at night worrying about whether your infrastructure can cope. As organisations move from testing to implementation of Big Data, the infrastructure that supports it becomes more critical, and more burdened, than ever. One question that IT professionals need to ask themselves is: is my infrastructure ready for Big Data?

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Data Centre Water Wastage – A Drop in the Ocean?


Typically when we think about water wastage we apply it to scenarios within the home. We could all save water by not using the hose to water the garden so often, or turning off the tap whilst we brush our teeth. However, there are places and companies creating far more water waste than we ever could in our homes – and one such culprit is data centres.

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Digital Inclusion for Britain


It’s been 26 years since Sir Tim Berners-Lee’s innovation was launched in to the world. The World Wide Web has come a long way in that short amount of time; allowing businesses to grow, our knowledge to expand and enabling the world to be better connected. But research has found that 21% of the British population don’t have the skills required to make full use of the internet – which is why by 2020 the Government are aiming for digital inclusion across the country.

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Why Holding onto Legacy Applications could Become Costly for your Business


Technology is arguably the quickest evolving industry in the world. Pioneering breakthroughs can become obsolete in such a small amount of time that it’s imperative every business ensures they remain on top of new developments in technology.

In 30 years, Microsoft Windows has evolved from the 16 bit 1.01 system to arguably the most well received version, Microsoft Windows 10. Even if you do not take into account major updates, that’s 12 different versions of the operating system. As you’ll know if you use Microsoft, new Windows updates come almost daily and this gives you some indication of how quickly technology is evolving.

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Adaptive Case Management is the saviour for fast moving Customer Service


Case Management was historically a business discipline, with roots in the legal, medical and social care professions. The case was a person or an incident around which services were co-ordinated in pursuit of a goal, for example to successfully defend a legal case, or to cure an illness. The activities around a case were driven by practitioners, applying their skills and experience to decide which activities, in what order, and by whom, were needed to conclude the case. This is casework, and the practitioners are caseworkers or knowledge workers: non-routine problems solvers who process and transform information.

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Technology Challenges of the Housing Sector


With the expansion of technology and its ability to improve the operational structure of a company, it is obvious that businesses will look towards upgrading their existing infrastructure and hardware. However it is isn’t always as easy as that; with pressures regarding budgets and internal restraints, sectors such as Housing face many challenges in upgrading their technology. But how can the Housing sector overcome these challenges?

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Cloud services drive UC spend


Cloud and Unified Communications (UC) are both terminologies that have come to market over recent years, but they have quickly picked up speed and developed in to “must have” tools for businesses everywhere. But could one be driving the other? With an increase in spend on Cloud amongst enterprises; this could in turn be driving the desire for UC too.

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8 Skills to Succeed in the Technology Age


If you asked a graduate in the 60s what they should do with their lives they would never have imagined that in the near future jobs might require social media or app development skills. Yet, this is where we are today. Job descriptions are destined to get more complicated with the birth of new technologies. While there will (probably) always be teachers, doctors and car mechanics, many children in UK schools are preparing for jobs that have not yet been invented.

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Unified Communications: Growth in a B2B market


It seems as though every other month a new “hot” communication application emerges, begging to have itself heard among the others in what is now a mature and increasingly crowded space. Often the new application is a slight variation or reconfiguration of an existing one. For examples, is there a fundamental difference between the act of texting someone and using WhatsApp?

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Technology > Human Interaction


Innovation is what keeps business moving and evolving, and particularly in the digital age this shows no sign of stopping. Generation Y, who have grown up immersed in technology, now make up a sizeable portion of those employed within the UK – and their knowledge and ability to use technology in new ways means that they can make use of it in ways never previously imagined.

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IT Solutions – Tailored to fit?


The more I talk to clients, the more I believe that having a tailored solution for their end users is the only way forward. This enables the IT team to deliver a bespoke system or solution that fits end users requirements. This method also has the additional benefit of reducing the number of support desk calls.

If you think about what is being achieved it is based on a basic principle of cause and effect – give the user a solution that performs to their expectations and they will not call to complain.

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Are leased lines still a good choice for your business?


Leased lines have been around for years. That’s because they’ve long been the most reliable way for businesses to get and stay connected. A leased line is a dedicated, high-speed connection between your business premises and another location. Leased lines are most often used to provide internet access. However, you can also use them to create secure links between offices, or to provide other services, such as a unified communications system.

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Prescriptive Analytics – Actual Business Intelligence


Think about the last time you went to the doctors… they’ll have taken a look at your medical history, your current symptoms and made a prediction about what will happen next. Doctors describe the past, predict the future and prescribe treatment to best deal with what the future holds. Albeit a far removed, humanised example – this is the current situation across industries.

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What is Software Defined Networking (SDN)?


Our world in 2015 is defined by software. Have you ever thought about how your smart phone or tablet can automatically recompose everything on the screen when you rotate from portrait to landscape whereas your TV would just be sideways? We’ve all seen TV’s used in portrait mode at the shop or the airport for advertising, but why don’t they adjust automatically? The answer is software.

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How Does the Speed of the Internet Compare?


When you put it in to perspective that 20 years ago we would sit through the noisy, time-consuming dial-up connection sequence with very little complaint; it really puts it in to perspective how today’s internet users expect and demand speed – after all, many of us throw a “first world problem” tantrum if Google doesn’t answer our question within milliseconds.

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What you need to know about Unified Communications in 2015


Your business has more communication channels than ever to choose from. Stalwarts like email and desk phones are joined by a range of options including video conferencing, instant messaging, collaboration tools and more. You’d think this would make it easier to keep in touch with customers and colleagues. But, paradoxically, having so many channels can complicate things.

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Unified Communications: Collaboration for All


It has now been one year since the UK introduced flexible working rights for employees lifting a cultural taboo that kept workers chained to the office.

The capability to work via cloud based servers, applications and desktops, along with the ease-of-use of unified communications (UC) technologies that allow us to speak, text, video and chat from a variety of devices means there is simply no longer a need for workers to be tied to a desk.

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8 tips when choosing an event management company


Sometimes to ensure that large events are organised and run to their very best you need to look for help outside of your organisation, alternatively you may not have anybody in-house that can arrange an event for you. Putting trust in one person or an external company to competently run your event is a big step, so I put together some top tips to ensure that you only select the very best event management company.

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Avoiding the Impact of Shadow IT


Are your employees impacting upon your IT infrastructure through the use of Shadow IT and, whilst this is an issue that needs to be restricted within an organisation, can we learn from it?

Many IT teams still remember the days when they had full control over their internal infrastructure, before employees – particularly from the Y generation – got wise to how they could adapt the system for their own use and gain. Shadow IT is an increasingly frequent problem within businesses and it is something that, for obvious reasons, should be avoided at all costs.

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Is your Desktop Solution Stopping the Evolution of your Business?


In today’s world people are looking for the new “App Store” approach to delivering resources to the end users. The end users want a more self-service model to deliver applications, collaboration and social media services, which when coupled with business policy can deliver a more flexible solution for both the business and the end user – with the added benefit of creating time for the IT department.

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Exponential-e hits the road in charity fundraiser


In a challenging rally competition fundraisers from across the globe have just a £350 budget to acquire and design a rally car before racing it 3000 miles across France, Switzerland, Italy and Monaco finally finishing at iceSheffield ready to participate for team prostate in the allstars charity ice hockey tournament.

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The Upload Overload


I have a box of old photos in the corner of my office that needs sorting. It contain about 500 photos, all of which need scanning and backing-up, or discarding. Will I ever complete that task? Probably not. The same goes for the three SD cards on the shelf and the ‘photos to sort’ folder on my desktop that’s nothing more than a dumping ground after each holiday or trip.

The internet has a more pressing problem that will only get worse if I do ever get around to ‘clouding’ my photos. A staggering 880 billion photos were uploaded in 2014. Instagram alone gets 40 million every day, while Flickr’s collection now sits at around six billion. I’m guilty of polluting both.

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Are you celebrating National Unplugging Day?

National Unplugging Day

So many of us are reliant on technology, from our smartphones to tablets, and this obsession has grown almost invisibly as technology has edged its way further and further in to our lives. Gone are the days of typewriters and landlines, now it is all about having a smartphone within reach at all times – but where does this obsession end?

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The 5 Biggest IT challenges in the Legal Sector

Legal IT Challenges

Due to compliance issues and concerns surrounding the security of client data, the legal sector is often one of the slowest industries to adopt the latest technology. However, they needn’t be missing out on the benefits that the latest solutions can bring them, such as Cloud computing, because in fact there are products available that can cater exactly to their needs. I have researched the 5 biggest chellenges faced within the legal sector, so let’s take a look at the results…

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Privacy and Compliance issues for Legal in the Cloud

Privacy and Compliance issues for Legal in the Cloud

Every part of our personal and professional lives is being impacted by the transition to the Cloud. We once outsourced each of our utility services to large private enterprise and created professions dedicated to specialist areas of knowledge. Now, the same is happening to the data and computing systems that we work with and in no industry are the implications of this so profound, as in the legal profession.

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Educating the future from the virtual classroom


The UK is leading the way in the world of virtualisation within education. Many tools to make this type of educational environment possible are coming in to the mainstream, and inventions such as Raspberry PI have put good, low-level computing development tools in the hands of more people than ever before.

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The Wet Web

Underwater Internet

Amid a wave of WiFi and cloud-based services, it’s wise to remember that the internet is actually an extensive network of almost six million miles of undersea cables.

When was the last time you used a LAN cable? There was a time when business travellers were never without one for logging-on in hotel rooms and hot-desking in global offices. WiFI has taken over, with mobile devices and cloud-based services threatening to kill off the hard disk, the USB stick and laptops.

Continue reading “The Wet Web”

How is social media used in the business decision making process?


With its popularity and fast paced growth, social media isn’t going anywhere. Almost all of us use it on one platform or another and it influences us in many ways; could this be transferred to influencing us in our business decisions too? With an increasing number of B2B businesses using social media platforms, it is a possibility that we could soon turn to these to make those all important decisions instead.

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Technology is great – isn’t it?


Many of us spend a lot of our time proclaiming that technology is wonderful and that it allows us to do a variety of things we never could previously; from apps allowing us to order takeaway before we are home to ones that control your heating remotely. Whilst these are obviously wonderfully useful tools, there are still a variety of things that technology still does not assist with and perhaps never will.

Continue reading “Technology is great – isn’t it?”

Government scheme leads to increase in superfast broadband


Since its launch in 2013 the Superconnected Cities voucher scheme has been allowing businesses to ramp up their operations with a superfast broadband connection. This has been a lifeline to many businesses that could not previously afford the installation of such services, and has assisted in boosting productivity for a variety of companies.

Continue reading “Government scheme leads to increase in superfast broadband”

Inbox Zero or Zero E-mail?


Email is like oil; we’re all addicted to it, but it can’t last. Can cloud-powered unified communications platforms step in?

If your inbox is crammed with unread emails, flagged emails and others in folders you’ve never opened, this is for you. If you’ve ever sat at your desk and hit the refresh button on your email inbox, this is also for you. The likelihood is that you suffer from two common problems; the first is threatening your productivity at work, and the second is a habit that indicates a dangerous addiction to email. If you constantly check work email on a phone during the evening, you already know how dominating email can be.

Continue reading “Inbox Zero or Zero E-mail?”

What Google’s Mobile Friendly Update Means


The blogosphere is alive with the news that Google has tweaked its page ranking algorithm to favour mobile-friendly websites in mobile search rankings. The change has profound implications for online marketers, for whom online visibility is hugely important. Should you be concerned about this change and how will it impact your business?

Google’s recent announcement that it will give priority in its mobile search page rankings to those websites that display well on smartphones has important consequences. Effective April 21st, 2015, this change, dubbed Mobilegeddon by the more alarmist commentators, represents a radical change to the way Google and, by extension, users view the internet, favouring “mobile-friendly” sites over those that are not in searches conducted on mobile phones. While the move does not directly impact Exponential-E, it is important that our customers at least know what all the hullabaloo is about.

Continue reading “What Google’s Mobile Friendly Update Means”

Six surprising facts about the UK digital economy


While politicians argue about the best way to boost the UK’s economic prospects in the run up to the election, one sector appears to be in rude health.

When the dot-com bubble burst in 2000, the idea of running a successful digital business was a bit of a joke. But after this crash at the start of the millennium, the digital economy was resurrected. It has grown steadily ever since and managed to weather 2008’s enormous financial slump better than many other sectors.

Today, digital business is big business. Few companies remain unaffected by the internet, and entrepreneurs can make real money by delivering products and services digitally.

Continue reading “Six surprising facts about the UK digital economy”

Can your broadband ever be too fast?


‘This is for everyone,’ tweeted Sir Tim Berners-Lee during the Opening Ceremony at the London Olympics.

He chose those words for a good reason. When Berners-Lee invented the world wide web, he made it free for anyone to use, creating a tool that went on to change the planet.

The internet is still as open as it’s ever been, more or less. And as fibre optic cables have spread across the UK (and, indeed, the world), your company has an increasing amount of choice when it comes to getting online.

Continue reading “Can your broadband ever be too fast?”

Could wearable technology improve working life?


Technology opens up a realm of possibilities for employees to work faster and smarter. But how happy would your staff be to share personal data garnered from a smartwatch or activity tracker with your company and could improved technology, like the Swedish company that recently embedded microchips under employee’s skin, enable businesses to take it too far?

Continue reading “Could wearable technology improve working life?”

How will the Internet of Things negate privacy concerns?

Internet of Things IoT

Whilst there is great excitement about how the Internet of Things (IoT) will allow everyday items to communicate with each other and to vendors through the internet, as with Amazon’s new Dash button, there are still concerns about the vulnerability of having such a vast array of items transmitting and receiving data across a public network.

Continue reading “How will the Internet of Things negate privacy concerns?”

Getting women on board


Last week, the Government released its annual Women on Boards report, which outlines the progress that has been made to increase the presence of women on FTSE 350 boards.

This year marks the report’s fourth year of existence, since Lord Davies recommended in 2011 that UK-listed companies should be aiming for a minimum of 25% female board member representation in FTSE 350 companies by 2015.

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Suddenly we all have an opinion on Technology


As technology continues to interlink with popular culture, it has become increasingly “cool” to be excited and/or opinionated about technology.

Sorry ‘tech geeks’ but keeping up-to-date with tech news has become mainstream; and technology companies are fuelling this by aligning themselves with music, celebrities and fashion brands. As a result, having an opinion on technology is no longer exclusive to the specialists; and IT departments can expect to hear our opinions slowly creep in to the office.

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Is talent nurtured or are you born with it?


A discussion at the recent Fulham FC Business Club event encompassed whether people were naturally born with talent or if it was created through nurturing. Can you be taught to be talented?

Success can only be gained through the hard work of an individual; those that are talented have this at the centre of their very core. Hard work is what determines the talented and successful amongst others. The most talented people will be selfless in their commitment and will go to show that there is no substitute for desire.

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Spend a Morning at The Ritz on us!


The Ritz hotel is renowned worldwide for its sophistication, quintessential English-ness and is without question a London landmark. However did you know that it’s also garnered a reputation for technical innovation? Here’s where we’d like to say we are similar.

Just like Exponential-e, The Ritz hotel is innovative to its very core. From its beginnings in Piccadilly The Ritz has always been ahead of the game in terms of its offerings – from implementing a sophisticated ventilation system, and including beds made of brass rather than the conventional choice of wood.

Continue reading “Spend a Morning at The Ritz on us!”

Security Threats as Windows Server 2003 support ends


Soon Windows Server 2003 will reach the end of its life and mass migration will occur in data centres across the world. Currently there are around 23.8 million instances of Windows Server 2003 running across physical servers worldwide, that Microsoft estimates.

Whilst many individuals and companies may be wary about moving from a currently reliable server to an entirely new solution, there are several reasons why making the move is unavoidable. Do you know what Server 2003’s End-of-Life means to you and your business? Alarmingly, 63% of businesses do not.

Continue reading “Security Threats as Windows Server 2003 support ends”

Tech can’t talk: why the tech industry needs to speak human


Welcome end-users! We’ve all played buzzword bingo at meetings. While it’s fun to spot managers and even supposedly normal colleagues using words like leverage, mindshare and bandwidth, and perhaps even phrases like touch base, low hanging fruit and win-win situation, none of these come anywhere near the tech industry’s continued insistence on openly describing its precious customers – even on TV, radio and in print – with those hugely derogatory terms, ‘end-users’ and ‘consumers’.

What horrible, un-human phrases. It’s not uncommon to read press articles where someone in IT is bemoaning the lack of respect his industry has, but the solution – to ‘develop a better end-user perspective’ – merely underlines the core problem; tech can’t talk.

Continue reading “Tech can’t talk: why the tech industry needs to speak human”

Is the Legal sector ready for Cloud?

Is the legal sector ready for cloud?

Cloud adoption is increasing across companies in various industries, however the legal sector are slow adopters. Whilst firms are required to keep all client data in the strictest confidentiality, this is not a boundary to Cloud adoption and there are many other strong reasons for the legal sector to begin to adopt Cloud and no longer shy away.

Continue reading “Is the Legal sector ready for Cloud?”

6 top tips for a successful B2B event


As a company that spends a lot on B2B events, we have often been unsure of whether they will be a success or not – having to learn the hard way once or twice. Particularly at large exhibition events there are things that are out of your control and could affect the success of the event for you; but do not fear! Ensuring that you and your company are well prepared for the event will mean that despite any other issues that may arise you will be suitably prepared for prospective customers.

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Is the traditional desktop PC redundant?


With technology evolving at such a fast pace, it is only natural that other aspects of life have to change to keep up and adapt. Technology is something that we have accepted as essential to our everyday lives, and with portable technology from laptops to tablets and smartphones people are no longer constrained to working purely from their desks.

Continue reading “Is the traditional desktop PC redundant?”

When a DDoS Attack Strikes

DDoS Attack

This morning you have most likely been made aware that Facebook and Instagram suffered an outage, quite possibly after suffering a DDoS (Distributed Denial of Service) attack. Whilst they quickly worked to get their applications up and running again, the situation has no doubt given businesses worldwide a cause for concern on just how prevalent DDoS attacks are becoming and how important it is to protect themselves. Continue reading “When a DDoS Attack Strikes”

Creating a Secure Password


In a world that is so concerned about the security of their data in an increasingly digital world, it is quite amazing to discover how many people do not use secure passwords for their online activity. SplashData’s yearly list of the worst passwords on the internet is both shocking and amusing in equal measure, allowing us a little insight in to just what passwords people think are suitable for accessing online accounts. Continue reading “Creating a Secure Password”

Casting your Vote Online

Online Voting

For a very long time those amongst us that wished to place our vote have had to visit a polling station on a specific date, ensuring we fit it around any other commitments for that day. But naturally with the evolution of technology people no longer expect to have to leave their home or office to have to vote; they want the process to evolve alongside technology.

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Wearable Technology


It is one of the most recent advancements in technology and has the scope to become something each and every one of us will own; wearable technology is already making great ripples in the technology pool.

However, whilst the advancement itself is pretty recent, with such a fast paced industry companies are already looking at ways to improve their offerings. For example, Google has withdrawn the sale of their Google Glass technology that was previously offered for sale in the UK at £1,000. Continue reading “Wearable Technology”

Counting the Cost of Adverse Weather

Counting the Cost of Adverse Weather

Adverse weather is entirely unavoidable but can cause major issues which in turn can affect your business; from transport problems hindering employee access to the office to power cuts. However, despite this, many companies seemingly bury their head in the sand and avoid putting a disaster recovery plan in to place to deal with such situations.

Yet with new research showing that adverse weather is costing businesses £350m a year, this is something that companies should look to change. Continue reading “Counting the Cost of Adverse Weather”

What is the “Internet of Things”?

The Internet of Things (IoT)

With technology ever developing we are forever seeing new words and phrases, often not really knowing or understanding what they actually mean. From Cloud to DaaS and IaaS, these words and abbreviations are thrown about in expectance that we already comprehend them.

One of the latest of such words is the “Internet of Things” or “IoT” – an increasingly popular topic of conversation. Continue reading “What is the “Internet of Things”?”

Should internet access be a human right?

Should internet access be a human right?

It might seem absurd to suggest, but could the lack of equality in access to the internet effect future innovation? With two-thirds of the world’s population not having access to the internet their full potential may not be realised.

Whilst the majority of us take our access to the internet for granted, from being able to access it directly from our smart phones to getting the WiFi on the underground, many do not have the same luxury and could this in fact lead to them not being able to reach prosperity? Continue reading “Should internet access be a human right?”

Are you getting the most from your workforce?

Are you getting the most from your workforce?

The way we use technology has evolved. The proliferation of mobile devices taking over our home and work life’s means that we are better connected than ever before. However in a world where we can easily access information on the go from any connected device are businesses getting the most from their employees?

I overheard an interesting discussion recently whereby a senior employee within a company was complaining that he is working long hours in the office because his experience of working from home had been so poor. Continue reading “Are you getting the most from your workforce?”

Prepare your infrastructure for Christmas 2015

Prepare your infrastructure for Christmas 2015

The festive season is the busiest for the vast majority of online retailers, from “Black Friday” to those buying last minute Christmas presents or shopping the sales from Boxing Day, but some stores just aren’t prepared for the sudden influx of visitors that they experience.

Last year many companies, including some big brand names, faced a meltdown on “Black Friday” when a large surge of visitors rushed online to purchase their cut price deals. But just why did this happen? Continue reading “Prepare your infrastructure for Christmas 2015″

Technology Made Simple

Technology Made Simple

The world of technology is ever changing, and with such fast growth comes a deluge of new words, terms and phrases that none of us were previous aware of. Topics such as “cloud” and “the internet of things” have been floating around across the past year, but just what do they mean?

Let us make things simple and explain these to you in a way that informs you and allows you to make the decision on whether any of this new technology would be of a benefit to your company. Continue reading “Technology Made Simple”

Can you profit from using cloud services?

Can you profit from using cloud services?

Purchasing hardware is a large expenditure for a company, tending to mean that the assets are kept for a long period of time to make full use of the investment. But perhaps you didn’t know that you can sweat off the cost of these assets whilst still making use of the latest technology, through the use of Exponential-e’s cloud services.

The reason for this is that there can be tax write-off benefits when you choose to take cloud services rather than buying new hardware. Continue reading “Can you profit from using cloud services?”

Does flexible working encourage happy employees?

Does flexible working encourage happy employees?

Over recent years there has been a noticeable rise in companies encouraging and allowing their staff to partake in flexible working. To put it simply, a flexible worker is an employee that works outside of a normal working pattern. Their working hours and place of work may change from one day to the next, meaning that companies which permit their staff to work this way have to give thought to the technology that they provide. Continue reading “Does flexible working encourage happy employees?”

Do women improve boardroom dynamics?

Do women improve boardroom dynamics?

A rise in the number of female non-executive directors means that the FTSE 100 is on track to achieving Lord Davies’ goal of having more women on the board by 2015. In total, women should hold 25 per cent of boardroom seats in just two years. However, increasing the number of women that are represented on the board needs to be a priority for all companies, not just the FTSE 100. Continue reading “Do women improve boardroom dynamics?”

Is your business disaster proof?

Is your business disaster proof?

The temperamental British weather can cause havoc for businesses; whether it be flooding or heavy snow. You need to have a plan to be able to run and operate if and when disaster strikes.

A disaster recovery plan is essential for any business; it documents every reaction should your business be unlucky enough to face a disaster. Flooding in the office, for example, is devastating enough but even more so if your company has no means to enable employees to work from an alternative location and continue to earn your company revenue. Continue reading “Is your business disaster proof?”

What is Desktop-as-a-Service (DaaS)?

What is Desktop-as-a-Service (DaaS)?

You will undoubtedly have heard many mentions of Desktop-as-a-Service (DaaS) over the past year, but perhaps without much detail in to exactly what it is. Companies both selling and using the product shout about the benefits, but without knowing exactly what the solution entails it is difficult to know whether it would be an asset to you.

What is DaaS?

Most commonly abbreviated to DaaS, Desktop-as-a-Service puts your desktop in the cloud. Continue reading “What is Desktop-as-a-Service (DaaS)?”