2018 technology predictions and trends

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Scott Goodwin, Director, Cloud Voice Services, Exponential-e

It’s that time of year when we start to reflect on 2017 and start to look forward to what the New Year will bring. Technology is changing the world we live in at such a rapid pace. This might seem like a pretty obvious statement, but for businesses the challenge is keeping pace with these advancements. Responding to disruptive forces and integrating them into your operational processes is not always straightforward.

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A chance meeting, a travel interlude and the opportunity ahead – Meet our new CFO

henry family

In business, time and luck is everything. My appointment as CFO at Exponential-e ultimately came down to timing. In 2011, I met Lee Wade at an Arsenal game. I’d just been promoted to Financial Director at Kelway, and I think he tracked the subsequent financial success of the company. When he was building a new team, he approached me and asked if I was interested. I suppose it was just fortuitous timing. Continue reading “A chance meeting, a travel interlude and the opportunity ahead – Meet our new CFO”

In customer service, can technology ever replace the personal touch?

Call

When you’re running a small business, quality control is the most critical aspect of management. Often, it’s also the fastest skill you’ll learn. The risk of alienating a profitable customer is compounded by the risk of a bad review. But happy customers essentially do your marketing for you.

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Water Utilities: Make a splash with improved connectivity

Water-Utilities

For utility companies, like many other businesses that have long had legacy systems in place, their infrastructure is no longer suitable for requirements and it ever faster reaching end of life. Gone are the days when connecting machines to each other by using analogue circuits was a suitable solution, and instead utility companies, water in particular, need to find a new method of connectivity – whilst attempting to avoid the requirement to ‘rip and replace’ Scada and sensor systems.

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