Scott Goodwin, Director, Cloud Voice Services, Exponential-e
It’s that time of year when we start to reflect on 2017 and start to look forward to what the New Year will bring. Technology is changing the world we live in at such a rapid pace. This might seem like a pretty obvious statement, but for businesses the challenge is keeping pace with these advancements. Responding to disruptive forces and integrating them into your operational processes is not always straightforward.
Continue reading “2018 technology predictions and trends”
The Internet. For decades it’s been the connectivity medium of choice. It gives the world a chance to communicate, from businesses communicating with their customers to developing countries participating in a global community. It has a huge impact on the business world. Continue reading “GDPR – blessing or hindrance?”
In business, time and luck is everything. My appointment as CFO at Exponential-e ultimately came down to timing. In 2011, I met Lee Wade at an Arsenal game. I’d just been promoted to Financial Director at Kelway, and I think he tracked the subsequent financial success of the company. When he was building a new team, he approached me and asked if I was interested. I suppose it was just fortuitous timing. Continue reading “A chance meeting, a travel interlude and the opportunity ahead – Meet our new CFO”
“Hello, my name is Kiko”. Who said that? “I’m at intelligent desktop robotic assistant!” There’s a 48cm high, egg-shaped device sitting on a table, and it’s looking right at me. OK, it’s pointing an eight megapixel CMOS camera at me. From inside an egg on wheels.
Continue reading “How the cloud is ushering in the rise of the robots”
How many apps do you have on your smartphone? In the US, the average figure has been hovering around 27 for the last few years. We spend 85% of our phone-time using apps, but research suggests that we only use a handful of them regularly. Many are downloaded once and forgotten.
Continue reading “Are mobile apps dying a death in 2017?”
When you’re running a small business, quality control is the most critical aspect of management. Often, it’s also the fastest skill you’ll learn. The risk of alienating a profitable customer is compounded by the risk of a bad review. But happy customers essentially do your marketing for you.
Continue reading “In customer service, can technology ever replace the personal touch?”
For utility companies, like many other businesses that have long had legacy systems in place, their infrastructure is no longer suitable for requirements and it ever faster reaching end of life. Gone are the days when connecting machines to each other by using analogue circuits was a suitable solution, and instead utility companies, water in particular, need to find a new method of connectivity – whilst attempting to avoid the requirement to ‘rip and replace’ Scada and sensor systems.
Continue reading “Water Utilities: Make a splash with improved connectivity”