Imagine a world where your office based employees could see where external staff, such as Field Salesmen and Engineers, are at any given time. They would appear as online and could then easily be sent an instant message (IM) or be added to a quick conference call.
There’s something very strange happening in telecommunications, apparently there are more phones than ever in the UK, some 33.2M fixed lines and 89.9M active mobile connections at Ofcom’s last count; and yet the total number of voice minutes has fallen from the peak in 2008 of around 260 billion to under 220 billion! That’s 40 billion fewer voice minutes being logged in the UK in just the past few years.
Communication is a positive thing. Tools that allow communication mean that we can quickly and easily connect with friends, family and colleagues. But with such a variety of different methods available to enable us to get in touch with others – are we saturated by communication?
The markets never sleep – but as humans, we do. However, with the rise in flexible working and the decrease in the typical 9-5 working schedule, could we be heading towards becoming a workforce that replicates the schedule of the markets?
Cloud and Unified Communications (UC) are both terminologies that have come to market over recent years, but they have quickly picked up speed and developed in to “must have” tools for businesses everywhere. But could one be driving the other? With an increase in spend on Cloud amongst enterprises; this could in turn be driving the desire for UC too.
It seems as though every other month a new “hot” communication application emerges, begging to have itself heard among the others in what is now a mature and increasingly crowded space. Often the new application is a slight variation or reconfiguration of an existing one. For examples, is there a fundamental difference between the act of texting someone and using WhatsApp?
Your business has more communication channels than ever to choose from. Stalwarts like email and desk phones are joined by a range of options including video conferencing, instant messaging, collaboration tools and more. You’d think this would make it easier to keep in touch with customers and colleagues. But, paradoxically, having so many channels can complicate things.